Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. We are verified and certified secure with McAfee™.
If you have further questions about the security of ordering online from Oxford Cult Collectibles, please feel free to email us at firstname.lastname@example.org or call us on 0118 9180959.
What are your shipping and handling rates?
A. Shipping within the UK is set at one simple rate of £5.95 and we’re proud of this. We offer very competitive worldwide shipping rates. Please email us at email@example.com for a quote. We occasionally run promotions where certain items qualify for free international shipping. This will be indicated on the product page.
What is your policy for returns?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, items can be returned for up to 30 days maximum from date of sale. A full refund will be given when we receive the returned item/s. Returns must be arranged by contacting us via calling on 0118 9180959 or emailing us at firstname.lastname@example.org.
All items returned for credit must be sent to us at the address provided above. A copy of the original invoice must be enclosed. Full credit will not be issued for items returned in damaged condition.
If you have additional questions about our returns policies, please e-mail us at email@example.com, or call direct on 0118 9180959.
What if I have received a defective product?
A. Defective products may be returned for a replacement or full refund credit. They must be reported and returned within 30 days of the invoice date. To report a defective product, please contact us by phoning 0118 9180959 or emailing us at firstname.lastname@example.org.
How long after placing my order should I expect to receive my shipment?
A. Items will generally arrive within 15 business days of the order date, but are often delivered much sooner. Orders being shipped outside of the UK generally arrive within 3 weeks of the order date. All our items are insured and shipped via recorded mail, and items priced over £50 are both tracked and insured.
A. Yes. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.